Careers

DEADLINE: Until filled

The Venue Services Associate welcomes visitors to Scotiabank Dance Centre, assisting them with studio rentals and responding to phone and walk-in enquiries; you will take rental bookings, maintain client records, process invoices and take payments for studios. This entry-level job is great for motivated people passionate about the arts, and provides an opportunity to hone your administrative skills and expand your network as you start a career in the arts. From time to time you may be required to sell tickets to events, take workshop registrations, and respond to a variety of dance-related queries from visitors. You will also be able to see performances organized by The Dance Centre for free!

If you possess a high level of accuracy and attention to detail, are always on time, have a friendly attitude, and wish to be part of a creative community, this job is for you! The Visitor Services Associate reports to the Venue and Services Operations Manager.

REQUIREMENTS/QUALIFICATIONS:

· Completion of High School is required
· Excellent interpersonal and communications skills

The ideal candidate will have:

· Ability to maintain focus and a professional demeanour while serving large numbers of visitors and responding to phone enquiries
· Ability to work as a team member with other visitor services staff to ensure efficiency and continuity of workflow throughout the day
· Attention to detail
· Ability to show initiative and resolve visitor needs and rental enquiries quickly in a fast-paced environment
· Dance/arts-related knowledge/education is an asset

Various shifts are available (daytime, evening, weekend).

This is a contract position and hours will vary – typically between 6-20 hours per week. Schedules are set well in advance to allow staff to plan ahead.

Full training will be provided.

The Dance Centre is committed to providing equitable access to everyone. We actively support accessibility, anti-racism, and LGBTQ2S+ inclusion, and encourage diversity in our staff, visitors, volunteers and programming. We cultivate a safer space where all voices can be heard, valued and represented. The Dance Centre stands against hatred, discrimination, racism, homophobia and transphobia. Visitor Services Associates are expected to align with these values.

REMUNERATION:
$20 per hour plus 4% vacation in lieu of benefits.

HOW TO APPLY:
Your application must include:

· Cover letter (outlining your motivation to work with The Dance Centre; one page maximum)
· Your resume
· 2 references

Please send your application to: Venue and Operations Manager: email admin[at]thedancecentre.ca

We thank all applicants for their interest; however, only those shortlisted will be contacted.

DEADLINE: March 13, 2023

The Front of House (FOH) Manager attends to performances and public events at Scotiabank Dance Centre, providing customer service to the audience and overseeing their safety and comfort. The majority of events are held in the Faris Family Studio, however there are other locations inside and outside the building that may be used.

The FOH Manager reports primarily to the Technical Director and Venue and Services Manager, and at times also reports to other Dance Centre staff overseeing performances and public events. During events, the FOH Manager will collaborate directly with the Head Technician, Box Office, and the Client’s Production Crew. The FOH Manager is also responsible for managing the Ushers and Bartenders during events.
The FOH Manager carries out the following duties:

• Represents the facility and The Dance Centre in a professional manner.
• Assumes core responsibility for the audience and volunteers as the representative of The Dance Centre.
• Ensures the audience enters and exits the venue in a controlled, comfortable, and timely fashion.
• Carries out emergency procedure routines if any incident arises before, during or after an event.
• Communicates with the Head Technician, Box Office, and the Client’s Production Crew in order to determine event-specific requirements.
• Communicates directly with audience as needed to deliver welcome, introduction, land acknowledgement and other required information.
• Orients all Ushers and briefs them in emergency procedure routines, scanning tickets and all relevant logistics for the event.
• Takes responsibility for direct and ongoing communication with Box Office volunteers and/or staff to ensure oversight of event flow.
• Manages positioning and duties of all Ushers.
• Supervises and assists Bartenders.
• Provides service to audience members including answering inquiries, assisting people to and from their seats, aiding mobility-challenged audience members in accessing the event, and discreetly seating latecomers.
• Completes show reports for each event.
• Cleans and prepares the public areas of the venue before and after the event.
• Ensures that the appropriate liquor license and/or venue cleaning fee has been acquired or paid by the Client if there is a bar or catering.
• FOH Managers with ‘Serving it Right’ certification may also have opportunities to work as a bartender for certain events.

 
QUALIFICATIONS:
The ideal candidate will be:

• Over 19 years of age and will possess a “Serving it Right” certificate;
• Prior FOH experiences is preferred;
• Possess exceptional customer service and people skills;
• Be confident in taking on a leadership role;
• Be a hardworking, ethical professional;
• Have experience with volunteer coordination;
• An ability to work calmly under pressure, handle unexpected situations and be a strong team player;
• Be able to climb stairs throughout the shift and from time to time be able to lift heavy supplies;
• Level 1 Occupational First Aid certification and Food Services certificate are assets;
• Availability to work day/ night and weekend/ holiday shifts is a must. Shift are an average of 4 to 6 hours.

The FOH Manager is hired as a contractor on an event-by-event basis. No month is the same, but typically FOH Managers will work 3-8 shifts per month, with scheduling well in advance.

HOW TO APPLY:
Please contact admin[at]thedancecentre[dot]ca for more information.

REMUNERATION:
$18/hour