Careers

VISITOR SERVICES ASSOCIATE

Deadline: Until Filled

Interested in working in the arts? Want to contribute to the dance community? Have an upbeat and welcoming personality? Work with us!

The Dance Centre is one of Canada’s most respected dance organizations, serving the dance community in British Columbia and operating Scotiabank Dance Centre, a unique purpose-built facility. The building is open seven days a week and sees thousands of visitors every year.

The Visitor Services Associate reports to the Venue and Operations Manager. Their role is to take bookings, maintain client records, process invoices and take payments via cash, debit, and credit cards. Their role in welcoming guests is to ensure they are aware of protocols and can orient themselves through the facility and be able to respond to questions about the facility and activities taking place on site.

The Visitor Services Associate works in the main lobby of Scotiabank Dance Centre. From time to time they may be required to sell tickets to events, take workshop registration, and respond to a variety of dance related queries from visitors. All duties are to be performed while providing a high level of customer service in a timely manner and with accuracy and attention to detail.

Requirements/ Qualifications:

• Completion of High School is required
• Excellent interpersonal and communications skills

The ideal candidate will have:

• Ability to maintain focus and a professional demeanour while serving large numbers of visitors and responding to phone enquiries
• Ability to work as a team member with other visitor services staff to ensure efficiency and continuity of workflow throughout the day
• Attention to detail
• Ability to show initiative and assess and resolve visitor needs and rental enquiries quickly in a fast-paced environment
• Dance/ arts related knowledge / education is an asset

Various shifts are available (daytime, evening, weekends). Flexibility to work different shifts is an expected.
Hours will vary from 0 – 20 hours per week. Schedules are set well in advance to allow you to plan ahead.

The Dance Centre is committed to providing equitable access to everyone. We actively support accessibility, anti-racism, and LGBTQ2S+ inclusion, and encourage diversity in our staff, visitors, volunteers and programming. We cultivate a safer space where all voices can be heard, valued and represented. The Dance Centre stands against hatred, discrimination, racism, homophobia and transphobia. Visitor Services Associates are expected to align with these values.

Remuneration:
$20.50 per hour plus % in lieu of benefits.

How to Apply:
Your application must include:

• Cover letter (outlining your motivation to work with The Dance Centre; one page maximum)
• Your resume
• 2 references

Please send your application to: Venue and Operations Manager Email: admin@thedancecentre.ca

We thank all applicants for their interest; however, only those shortlisted will be contacted.