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DEADLINE: Until Filled
The Front of House (FOH) Manager attends performances and public events at the Scotiabank Dance Centre, providing customer service to the audience and overseeing their safety and comfort. The majority of events are held in the Faris Studio, however there are other locations inside and outside the building that may be used.
The FOH Manager reports primarily to the Technical Director, and at times also reports to Dance Centre staff including the Venue Services Administrator, Programming Coordinator, and Member Services. During events, the FOH Manager will collaborate directly with the Head Technician, Box Office, and the Client’s Production Crew. The FOH Manager is responsible for managing the Ushers and Bartenders during events.
The FOH Manager carries out the following duties:
The essential functions and responsibilities of this position are to:
• Represents the facility and The Dance Centre in a professional manner.
• Ensures the audience enters and exits the venue in a controlled, comfortable, and timely fashion.
• Carries out emergency procedure routines if any incident arises before, during or after an event.
• Communicates with the Head Technician, Box Office, and the Client’s Production Crew in order to determine event-specific requirements
• Orients all Ushers and briefs them in emergency procedure routines.
• Manages positioning and duties of all Ushers.
• Supervises and assists Bartenders.
• Provides service to audience members including answering inquiries, assisting people to and from their seats, aiding mobility-challenged audience members in accessing the event, and discreetly seating latecomers.
• Completes show reports for each event.
• Cleans and prepares the public areas of the venue before and after the event.
• Ensures that the appropriate liquor license and/or venue cleaning fee has been acquired or paid by the Client if there is a bar or catering.
• FOH Managers with ‘Serving it Right’ certification may also have opportunities to work as a bartender for certain events.
Over 19 years of age and will possess a “Serving it Right” certificate; Prior FOH experiences is preferred; Possess exceptional customer service and people skills; Be a hardworking, ethical professional; Have experience with volunteer coordination; An ability to work calmly under pressure, handle unexpected situations and be a strong team player; Be able to climb stairs throughout the shift and from time to time be able to lift heavy supplies; Level 1 Occupational First Aid certification and Food Services certificate are assets; Availability to work day/ night and weekend/ holiday shifts is a must. Shift are an average of 4 to 6 hours.
The FOH Manager is hired as a contractor on an event-by-event basis. There is no guaranteed amount of work with this position, and hours vary depending on event schedules and requirements.
HOW TO APPLY:
Please contact admin[at]thedancecentre[dot]ca for more information.